Help Desk Administrator

A company is looking for a Help Desk Admin to assist users with computer hardware and software issues.

Key Responsibilities

Serve as the first point of contact for troubleshooting computer hardware, software, and telecommunications issues

Provide technical support for desktop configurations, migration, and software-related problems

Document and log incidents using the Service Now tracking tool and maintain support materials

Required Qualifications

Experience in troubleshooting hardware, software, and network connectivity issues

Understanding of technical support practices including ticket documentation and escalation processes

Ability to work independently and collaboratively in a team environment

Flexibility to work on a rotating on-call schedule

Self-motivated with strong organizational skills