Discovery Recovery Analyst (On-Site)

Job Description

Job Description

J ob Summary :

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations.

Duties and Responsibilities :

• Inbound / outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Work in conjunction with other departments for training, data entry, taxpayer support and communications
• Review ordinances / acts / legislation to become familiar with requirements, rates, municipal workflows, and representatives of city / county government
• Prepare and assist in proofing of data and correspondence
• Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
• Perform other duties as assigned

Education and Experience :

Knowledge, Skills, and Abilities :

Work Environment :

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands :

Neumo Summary :

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

7 : 30AM-4 : 30PM or 8 : AM-5 : 00PM