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Customer Service Representative
Customer Service RepresentativePennsylvania Staffing • Feasterville Trevose, PA, US
Customer Service Representative

Customer Service Representative

Pennsylvania Staffing • Feasterville Trevose, PA, US
2 days ago
Job type
  • Full-time
Job description

Job Opportunity

Reference # : REF51941U

Company Description : Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Job Summary

This position will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce, including problem resolution. All orders are processed in SAP.

Key Characteristics

  • Strong customer service
  • Attention to detail and effective organizational skills
  • Ability to manage and track multiple activities
  • Ability to learn and apply policies and procedures to daily work
  • Effective communication skills
  • Professional interaction and collaboration with internal and external customers
  • Sense of urgency

Duties & Responsibilities

  • Process orders received via Salesforce, review that information provided is correct and complete.
  • Communicate with teams of any pending issues.
  • Review purchase orders to ensure compliance with policies and procedures.
  • Review all online orders, remove blocks, and make sure the order is created correctly.
  • For vendor items, create material numbers in SAP.
  • Partner with plants and sourcing team for inventory status as needed.
  • Accountable for all order management of orders entered, including providing updates and tracking information to customers and relevant colleagues.
  • Identify opportunities to improve efficiency and productivity.
  • Other projects as assigned.
  • Qualifications

    Knowledge, Skills & Abilities :

  • Problem-solving ability
  • Ability to work under pressure in a fast-paced environment
  • Strong analytical, organizational, and time management skills
  • Strong interpersonal skills
  • Strong verbal and written communication skills
  • Strategic thinker and results-oriented
  • Team player
  • Education & Experience :

  • Required : 2 years order entry and order management experience
  • 3 years Customer Service experience
  • 2 years SAP experience or equivalent ERP system
  • Preferred : Proficiency in Google Docs / Sheets and the ability to learn company and company specific computer applications.
  • 1 year of Salesforce experience
  • Working Conditions

    Hybrid with 3 days / week in the office with Wednesday mandatory. Full time in office is possible if preferred by employee. Rare travel possible.

    Additional Information

    At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include :

  • Compensation
  • Medical, Dental, & Vision Insurance Starting Day 1!
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • 401(k) Plan - 3% default contribution plus matching!
  • Flexible Spending & Health Saving Accounts
  • AD&D Insurance
  • Disability Insurance
  • Tuition Reimbursement
  • Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

  • Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
  • Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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    Customer Service Representative • Feasterville Trevose, PA, US

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