Business Analyst

A company is looking for a Business Analyst (Global Customer Portals) to create a unified Global Customer Portal and sunset older versions.

Key Responsibilities

Contribute to the sunsetting of legacy portals and ensure a smooth transition to the new unified platform

Lead business requirements elicitation through various techniques including interviews and workshops

Develop and manage use cases, process maps, and test scenarios to support system design and validation

Required Qualifications

5+ years of experience in business requirements elicitation using structured and creative techniques

Strong understanding of process mapping, use case development, and testing methodologies

Experience in creating user documentation and delivering training to business users

Experience supporting customer portal projects is highly desirable

A systematic approach to analysis and documentation