Quality Assurance Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Quality Assurance Coordinator

Primary Purpose of the Role :

Ensure accuracy, compliance with quality standards, and on-time delivery of daily client service projects involving kit fulfillment and communication materials.

Key Responsibilities :

Conduct quality checks on communication materials and fulfillment packages to ensure they meet established standards.

Review and proofread materials for accuracy, branding, and messaging consistency.

Coordinate internal communications across multiple platforms.

Maintain records of audits, approvals, and quality checks.

Monitor shared inboxes and ensure timely responses (including Sedgwick communications).

Track daily operational tasks and follow up to ensure completion.

Collaborate with cross-functional teams to meet deadlines and improve processes.

Participate in brainstorming sessions and team meetings to support project success.

Qualifications : Quality Assurance experience preferred.

Education : Quality Assurance, Associate's or Bachelor's degree in Communications, Business Administration, Operations Management preferred.

Experience :

2+ years of relevant experience or equivalent education.

Corporate / Office environment experience preferred.

Proficiency in Microsoft Office required; SharePoint experience preferred.

Familiarity with quality standards (e.g., CFR, ISO 9001).

Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.

Skills :

Excellent written and verbal communication.

Strong organizational and time management skills.

Knowledge of quality assurance practices and process auditing.

Ability to work independently and collaboratively.

What We Offer :

A consistent and supportive work environment.

Comprehensive training to support world-class clients.

Dedicated mentorship and career guidance.

Opportunities for advancement through increased responsibilities.

A diverse benefits package supporting your mental, physical, financial, and professional well-being.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com