Field Services Engineer

Overview

Job Listing : Field Service Engineer (MRI, CT, PET / CT Scanners) – Southeastern US

Company : East Coast Medical Systems, Inc. (ECMed)

Location : Southeastern US (Remote / Field-Based, Travel Required)

Job Type : Full-Time

Posted Date : October 9, 2025

About Us

ECMed, located in the Atlanta, Georgia metro area, is a leading provider of medical imaging solutions, dedicated to delivering cutting-edge technology and exceptional service to healthcare facilities across the US. We specialize in the installation, maintenance, and repair of advanced diagnostic imaging equipment, including MRI, CT, and PET / CT scanners.

Job Summary

We are seeking a skilled and motivated Field Service Engineer to join our team in the Southeastern US. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and repair of MRI, CT, and PET / CT scanners at customer sites. This role requires moderate travel within the region, excellent technical expertise, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Perform installation, calibration, maintenance, and repair of MRI, CT, and PET / CT scanners at customer sites.
• Diagnose and troubleshoot complex technical issues, ensuring minimal downtime for critical medical equipment.
• Provide on-site and remote technical support to customers, addressing inquiries and resolving issues promptly.
• Conduct preventive maintenance and system upgrades to ensure optimal equipment performance and compliance with regulatory standards.
• Document service activities, including service reports, parts usage, and customer interactions, in accordance with our ISO 13485 : 2016 Certified Quality Management System.
• Train customer staff on basic equipment operation and safety protocols.
• Collaborate with internal teams, including engineering, sales, and customer support, to resolve escalated issues.
• Maintain a high level of customer satisfaction through professional communication and timely service delivery.
• Stay current with industry trends, technical advancements, and manufacturer-specific training.

Qualifications

Preferred Skills

Benefits

Equal Opportunity Statement

ECMed is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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