Bilingual Customer Service Representative (Spanish/English) Ocala, FL areaAV Staffing Solutions • Ocala, FL, us
Bilingual Customer Service Representative (Spanish / English) Ocala, FL area
AV Staffing Solutions • Ocala, FL, us
12 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionIf you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit. Deliver outstanding, professional service on every call and chat Greet customers warmly, verify their identity, and actively listen Show empathy and patience with frustrated or upset customers Explain solutions clearly in both Spanish and English Set clear expectations and confirm the customer’s issue is resolved Technical Support Troubleshoot internet connectivity, Wi-Fi, and device issues Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools Document all interactions accurately and follow internal procedures / SLAs Escalate complex issues to senior technicians when needed FLUENT Spanish and English – able to explain complex information clearly in both languages Strong typing skills (50+ WPM) and comfort working quickly on a computer Ability to multitask – navigate and update multiple systems / applications while engaging with customers 1+ year of customer service experience ( call center experience strongly preferred) Strong customer service skills – patient, empathetic, calm, and professional Willingness to work overnights, weekends, and rotating schedules in a 24 / 7 environment Reliable wired internet connection and a quiet, distraction-free workspace Updated desktop or laptop computer Pay : $14 - $16 / hour depending on experience Overtime pay available Paid training Fully remote once trained (must still be within the local radius) Professional development and potential for full-time conversion based on performance This is a 24 / 7 operation, including weekends. Work Saturday & Sunday + 3 weekdays Shifts times : 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am Two 15-minute breaks and one 30-minute break per shift Flexibility to cover other shifts when needed is a plus
Job Description
Bilingual Customer Service Representative (Spanish / English)
Remote | $14–$16 / hour + Overtime | 24 / 7 Operations
Location : Ocala, FL area
About the Role
- We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish / English speakers who are calm under pressure, great with people, and comfortable helping customers with basic
technical issues.
What You’ll Do :
Customer Service (Top Priority)
What You Bring
Location : Ocala, FL area
Schedule :
Ready to apply?
If you’re a bilingual Spanish / English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.
Apply now to join a customer-focused, remote-friendly team!
Requirements
Requirements
English / Spanish, Strong typing skills (50+ WPM), Ability to multitask, Reliable wired internet connection
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Bilingual Customer Service Representative • Ocala, FL, us
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