Bilingual Customer Support Consultant

A company is looking for a Customer & Technical Support Consultant - Bilingual.

Key Responsibilities

Act as the liaison between customers and the laboratories, answering questions and resolving issues

Provide and clarify lab test results, and coordinate follow-up tests and sample pickups / deliveries

Manage customer inquiries through various communication methods while documenting solutions

Required Qualifications

Fluency in both French and English

Experience in a technically related field, veterinary practice, laboratory setting, or contact center environment

Possession of an associate's or bachelor's degree in a computer-related or scientific discipline is preferred

Strong computer and technical skills

Ability to maintain reliable attendance and work flexible hours