Job Description
Job Description
Description : Job Summary
The Rooms Inspector is responsible for supervising all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. This includes rooms, laundry, public areas, work areas and department storage.
Essential Duties and Responsibilities
- Provide quality services and meets guests needs
- Maintain room quality based on hotel and brand standards
- Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
- Check all vacant and clean rooms, public space, storage areas and housekeeping carts daily
- Check on stayovers
- Ability to work well with a diverse group of people
Additional Duties
Assist in preparation of daily assignment sheets for housekeeping associatesCompile and report accurate status of guestrooms to front officeMaintain standard procedures for security of on-loan equipmentAssist hotel management with inventory and orderingAssist in overseeing the deep cleaning programMaintain department key controlAssist other coworkers / departments when necessaryActively seeks out other tasks when current work is completeComplete projects as determined by the Housekeeping Supervisor / Operations Manager / General ManagerParticipate in MOD rotationParticipate in ongoing education and trainingOther duties as assignedRequirements :
Essential Behavior Requirements
Customer Service : Displays a professional sense of urgency when communicating and interacting with guests and coworkers in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.Communication : Actively listens to guests and coworkers (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.Problem Solving : Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.Quality : Work “product or service” is free of errors and exceeds customer expectations.Minimum Qualifications
Education or Experience - High school diploma or GED equivalent; or one to three months of related experience or training; or equivalent combination of education and experience.Language Skills- Must have developed language skills to the point to be able to : read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak professionally and effectively before associates.Mathematical Skills - Requires mathematical development sufficient to be able to : add, subtract, multiply and divide in all units or measure, using whole numbers, fractions and decimals. Ability to compute ratio, rate and percent. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized.Reasoning Ability - Must have developed reasoning skills to be able to : apply common sense understanding to carry out instructions in written, oral or diagram form. Ability to deal with problems effectively in standardized situations.Physical Requirements
Non-slip shoes are recommendedAbility to pass pre-employment drug test and background checkRequires walking and standing to a significant degree, reaching, climbing, kneeling, crouching, stooping, handling, talking, hearing, smelling and seeing.Lifting up to 25 lbs. maximum with frequent lifting and / or carrying or transporting of objects weighing up to 10 lbs.Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and / or fumesWe are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.