Intake Supervisor

Job Description

Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.

We offer behavioral healthcare services psychiatry, addiction recovery, mental disorder treatment, etc. that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Deliverables / Principal Results Expected :

• Explain and sign admission paperwork, process and copy driver’s license / insurance information.
• Direct supervision of Intake Coordinators
• Coordinate continued stay for detox clients to other Pyramid program
• Coordinate / monitor aftercare
• Clinicians, nurses can meet with clients to determine appropriate level of care needed next, Intake Supervisor would work with clinician and client to determine the appropriate program.
• Coordinate step down to prefer aftercare provider (includes step-down to appropriate level of care if Detox, IP and PHP are denied upon admission).
• Track referral patterns to other providers
• Liaison between treatment staff and referral source
• Work with central admissions office to coordinate admits, discharges, bed availability.
• Ensure bed board census is completed every morning
• Ensure that detox bed availability is completed and updated throughout the day
• Communicate changes in admissions / discharges (unplanned discharges, AMA’s, no-shows, etc.) with central admissions.
• Complete intake paperwork on new admissions as needed.
• Contact referral source, payer source, upon admission.
• Obtain pre-cert if needed
• Monitor / manage self-pay process (self-pay, co-pay, deductible, co-insurance collections).
• Cross train as back-up / support for Utilization Review process, completing daily census.
• Monitor and update the finance folder as needed. Overseer the entry of the authorization for people in this department.
• Oversee clients enrollment in medical assistance.
• Completes authorizations as needed.
• Complete required trainings and mandatory training hours.
• Other duties as assigned.

Job-related Behavioral Characteristics :

Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized.

Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills.

Ability to problem solve by gathering and analyzing information, working well in an individual / group problem solving situation, and showing initiative in problem solving.

Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public.

Ability to handle a crisis situation and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner.

Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework.

Education, Experience :

• Master’s Degree from an accredited college with a major in chemical dependency, psychology, social work, counseling
• Master’s level licensure : LCSW, LPC, LSATP, or LMFT

Total Rewards :

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Pyramid CORE Values :

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards.

We are held accountable for upholding these CORE Values : INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community.

DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.

COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at : https : / / bit.ly / Pyramid -Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.