Bilingual Customer Experience Agent

Job Opportunity

Position Overview : This is a Contract to Hire position based out of Houston, TX. The role involves serving as the first point of contact for Medicare Advantage members, handling inbound inquiries related to benefits, claims, enrollment, and clinical services. The candidate will provide empathetic, accurate, and timely support, use internal systems to manage member information, document interactions, and contribute to process improvements. They must ensure compliance with operational and regulatory standards.

Must-Haves

• Bilingual (Korean)
• 2+ years in customer-facing roles (call center, healthcare, hospitality)
• Strong empathy and listening skills
• Tech-savvy and able to multitask across systems
• Resilient and performance-driven

Nice-to-Haves

Employee Value Proposition

Financial : Competitive salary, equity, bonuses, 401k match

Physical : Medical, dental, vision coverage

Mental : Holidays, mental health resources, generous time-off

Professional Development : Learning programs, mentorship, funding

Perks : ESPP, paid parental leave, open-air workspace with natural light and parking

Job Type & Location

This is a Contract to Hire position based out of Houston, TX. The pay range for this position is $22.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Application Deadline

This position is anticipated to close on Nov 18, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.