Technical Support Specialist

Overview

Join to apply for the Technical Support Specialist role at BD Nogales Norte

Summary

Technical Support Specialists (TSS) provide technical phone support and problem resolution for customers of Parata's pharmacy automation solutions. TSS will instruct customers and field engineers in the basic operation and maintenance of the hardware, software and related network and database applications. The ideal TSS will have prior customer service experience and strong digital literacy, with a willingness to apply effective problem-solving techniques, technical expertise and communication skills to deliver superior customer care.

Key Responsibilities

• Demonstrate effective use of phone and email for communication
• Adapt content, tone, and style to the reader, subject, and purpose; document case notes in clear, plain language
• Set clear objectives and timelines for internal or external stakeholders
• Support the resolution of trending issues
• Maintain data quality and integrity in CRM; provide relevant information to agents and specialists
• Provide progress updates to customers; seek feedback to ensure needs are met

Accountability and Problem Solving

Technical

Administrative / Other

Qualifications

Preferred Qualifications

Work Environment

Additional Information

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, military status, or other legally protected characteristics. Some roles may require on-site presence or vaccination / testing in accordance with policy and local law.

Why Join Us?

A career at BD means working with a team that values your contributions, supports learning and growth, and strives for excellence. We invite you to be part of a culture that aims to reinvent the future of health.

J-18808-Ljbffr