Escrow Branch Manager

Escrow Branch Manager

Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing / settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.

Duties

Responsibilities include, but are not limited to the following :

• Manage and supervise a team of escrow officers, providing guidance and support as needed.
• Oversee the daily operations of the escrow department, including opening, closing, and processing escrow transactions.
• Review branch P&L's, daily orders and expenses.
• Ensure compliance with all relevant regulations and company policies.
• Develop and maintain strong relationships with clients, real estate agents and other industry professionals.
• Train and mentor new team members to ensure high-quality customer service.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Collaborate with other departments to streamline processes and improve efficiency.
• Monitor and approve time worked for escrow staff, including managing overtime as needed. Enter timecard adjustments and approve bi-weekly timecards, while complying with payroll deadlines; procedures and regulations.
• Ensure office is staffed appropriately for business needs when approving vacation requests. In addition, shifting duties / workloads of staff for unscheduled absences as needed.
• Calculate monthly commissions for escrow staff and submit for payment according to scheduled dates.
• Interviews prospective employees.

Education

High school diploma or equivalent.

Preferred (but not required) : Notary Public (State of Colorado), Title Insurance Producer License (or willingness to obtain within 90 days)

Experience

The Escrow Branch Manager is required to have the abilities to perform all types of Real Estate transactions regardless of the degree of difficulty. Strong knowledge of escrow laws, regulations, and procedures. Excellent communication and interpersonal skills. Proven leadership abilities with a track record of team management and development. Detail-oriented with strong analytical and problem-solving skills.

At least 5 years of experience in escrow operations, including 2 years in a managerial role. Proficiency in escrow software and Microsoft Office Suite. High School diploma or GED equivalent is required. Hold current or obtain CO Resident Producers title license. Hold current or obtain CO Notary Certification

Additional Information

COMPENSATION AND BENEFITS : Pay based on experience, starting at $72,000 per year plus commission. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical / dental / vision / life / disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.