IT Support Technician

At Winchester Interconnect, we always do the right thing, the right way.

Winchester Interconnect is committed to inspiring the most innovative teams. We foster a dynamic, inclusive environment that thrives on collaboration and continuous growth. We hire exceptional people, celebrate wins, empower employee growth, and provide opportunities to thrive. Winchester is where potential transforms into purpose, and every team member plays a vital role in shaping our shared success.

Position Summary : As our IT Support Technician, you will be a part of our IT Department. In this role, you will provide remote and onsite IT support to facilitate the day-to-day workflow of our Winchester employees.. This is where your love and expertise for information technology and software come into play. You maneuver your way around operating systems and servers, using your knowledge of networking, servers, firewalls, application control, ,, VPNs, wireless access points, and so much more! This position reports directly to the IT Manager.

Qualifications & Requirements :

• Minimum of three years of experience providing Level 1 and 2 IT support troubleshooting hardware, software, operating system issues, peripherals, and network problems.
• Hands-on experience provisioning , configuring, troubleshooting, and maintaining desktops, printers, laptops, and network devices.
• Experience configuring security devices such as firewalls, level 3 switches, and SD-WAN.
• Experience administering Microsoft Active Directory, EntraID, and SQL Server.
• Experience administering collaboration and productivity tools (Google Workspace, Microsoft365)
• Proficiency in Powershell.
• Ability to lift / move computer equipment weighing up to 50Lbs
• Strong analytical skills
• Familiarity with administering Virtual Desktop Infrastructure platforms.
• VoIP experience is a plus
• One of the following certifications is a plus : Comptia A+, Network+, or Security+

Our core values - Accountability , Collaboration , and Empowerment

(ACE) - are the foundation of how we operate and drive success. You will take ownership of your contributions, collaborate with a team that gets stuff done, and be empowered to innovate and pursue bold initiatives that drive our business forward.

Are You Our Next ACE?

Systems You'll Use :

This position offers a hybrid work model. The selected candidate is expected to work onsite full-time for the first 90 days as part of the onboarding and training process. After that, the role may shift to a hybrid schedule with the option to work remotely one day per week, subject to performance and department needs.

Pay Transparency :

Winchester Interconnect Corporation is committed to pay transparency. The pay range for this position is $27.00 / hr - $33.00 / hr (DOE) , plus incentive compensation. Exact salary will be contingent upon your experience, education, skills, and any other factors Winchester Interconnect Corporation considers relevant to the hiring decision.

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https : / / www.winconn.com / jobs / .

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.