ServiceNow Architect

Job Title: ServiceNow Architect Experience Required: 12+ Years Location: Chicago, IL (Remote flexibility may apply depending on client need) Duration: 12+ Months Contract Position Overview We are seeking an experienced ServiceNow Architect to lead the design, implementation, and optimization of enterprise ServiceNow solutions that support ongoing digital transformation and ITSM modernization initiatives. This role involves both strategic architectural planning and hands-on configuration, data modeling, and integration work across large-scale enterprise environments. The ideal candidate will have extensive experience with ServiceNow modules, enterprise data modeling, integrations, and end-to-end platform architecture. Key Responsibilities Lead the design, configuration, and implementation of ServiceNow applications and custom solutions across ITSM, ITOM, CMDB, and Discovery. Develop and maintain enterprise data models to support configuration items (CIs), business services, and infrastructure assets. Architect integrations between ServiceNow and enterprise systems including network operations, HR, Finance, asset management, monitoring, and cloud platforms. Define data mapping, normalization, and reconciliation strategies for CMDB and integrated systems. Collaborate with stakeholders on data governance, lifecycle management, and schema design standards. Provide hands-on technical leadership to ServiceNow development teams in scripting, workflow design, and best-practice data architecture. Partner with network, infrastructure, and cloud teams to support accurate data exchange with systems such as Cisco DNA, AWS, Azure, VMware, and monitoring tools. Support automation and AI-driven operations including predictive intelligence and event correlation initiatives. Develop architecture documentation including system diagrams, integration models, and data dictionaries. Ensure compliance with cybersecurity, enterprise architecture standards, and ISO/NIST frameworks. Required Qualifications Minimum 12+ years of overall IT experience with at least 5+ years architecting ServiceNow enterprise solutions. Strong hands-on expertise in CMDB data modeling, CI relationships, and Discovery implementations. Proven experience integrating ServiceNow with enterprise systems such as SAP, Oracle, Splunk, Azure AD, SolarWinds, and OSS/BSS. Proficiency in ServiceNow scripting, Flow Designer, IntegrationHub, REST/SOAP APIs, JSON. Advanced understanding of ITSM, ITOM, CMDB, Discovery, and Event Management. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) are required. Preferred certifications: Certified Technical Architect (CTA) or Certified Master Architect (CMA Ability to translate business needs into scalable technical architecture. Strong communication and cross-functional collaboration skills. Preferred Skills Experience with telecom systems and network inventory data models. Hands-on experience with data federation and synchronization across multiple ServiceNow instances. Exposure to telecom technology environments or similar enterprise ecosystems. Experience with data quality, normalization, and schema validation tools. Knowledge of ITIL 4, process governance, and automation strategy.