Customer Service Guide

A company is looking for a Customer Service Guide to provide support in a remote setting.

Key Responsibilities

Serve as the first point of contact for members and providers, managing 30-40 calls per day along with other communication channels

Educate customers on their plans and digital tools while ensuring accurate and timely handling of inquiries

Document interactions thoroughly and maintain professionalism while safeguarding privacy in compliance with HIPAA standards

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree, or recent progress toward a degree is preferred

Experience working across multiple customer service channels such as calls, chat, text, and email

Tech-savvy with the ability to quickly learn and navigate multiple systems