Customer Service Lead

Customer Service Team Lead

Job Description : Key Accountabilities Include

• Develop the customer service team, focused on delivering outstanding customer support and develop customer relationships and accountability amongst team members.
• Ensuring that all aspects of the customer service department are set up to exceed company goals, and preparing plans to address areas that are under performing.
• Be familiar with, and follow all customer SOP's.
• Perform staff evaluations and work with Operations Managers on career development plans for their team.
• Establish work schedules and procedures and coordinate activities of the team to ensure optimal shift / team logistics.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

Requirements

Education & Experience

Specialist Certifications

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.