Director, Product - Payments Platform & Operations

Director, Product - Payments Platform & Operations

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Payments Product Team at Western Union.

Western Union powers your pursuit

We are seeking an experienced Director of Product to lead the strategy, transformation, and hardening of Western Union's payments platforms, ensuring alignment with the company's long-term vision and supporting all channels and lines of business. In this role, you will own one or more platform capabilities across their full lifecycle-from inception and discovery through solutioning, development, and launch. You'll drive platform resilience by incorporating lessons learned from incidents and escalations, and continuously improve systems for scale, reliability, and performance. This includes managing the current platform state while defining and executing a clear roadmap toward a more advanced, future-ready ecosystem.

As a senior leader within the global Payments Product organization, you will shape strategic initiatives that deliver innovation, efficiency, and competitiveness, informed by industry trends, user needs, and business objectives. Your work will help deliver seamless, compliant, and cost-effective payment experiences for users across the region. You will play a critical role in building a best-in-class remittance payments platform, enabling global money movement at scale and reinforcing Western Union's leadership in the market.

Role Responsibilities

• Responsible for leading a team of product managers tasked with the inception, discovery, solutioning, development, testing, roll-out, and maintenance of a product or platform.
• Prioritizes work for more junior members of the product team, directs the team's efforts around run, grow, and transform-type programs and initiatives.
• Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and end-to-end PDLC practices.
• Creates the conditions under which product teams can thrive by shaping our people / talent, process / procedure, product, and technology strategy. Ideates and pilots innovative ways of fulfilling our product mission.
• Owns the product / platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning objectives for complex products and platforms.
• Continuously educates the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.
• Prepares executive reporting around KPIs and OKRs. Is responsible for the performance of our product teams, incorporates short and longer-term professional development goals on the team and team member level.
• Sets an example of living Western Union's values around engagement and inclusion.
• Acts as a change agent and driver of innovation.

Role Requirements

We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

Salary : The base salary range is $160,000 - $218,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance.

Benefits : You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Your United States - Specific Benefits Include :

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.