Global Head of Real Assets

Global Head Of Real Assets

Reports to Chief Client Success Officer

The purpose of this role is to provide strategic leadership across The Real Assets Asset Class to ensure end-to-end service delivery excellence. This role is accountable for the coordination and performance of all client service activity within Real Assets, setting clear expectations and driving high standards in line with Aztec's ambition to deliver best-in-class client experiences. Accountable for the delivery of revenue generating activity, achieving excellent client experience at target margin levels.

Accountabilities :

• Drive performance and margin : Own the overall delivery financial performance of the Asset Class, including revenue growth and margin performance.
• Client experience : maintain and enhance the client experience in collaboration with the Commercial function.
• Lead integrated service delivery : Oversee a team of Client Service Delivery Leads (CSDLs), ensuring seamless coordination and high-quality execution across all service lines.
• Asset class expertise : Maintain deep awareness of market trends and developments, using this insight to inform service evolution and client engagement.
• Build high-performing teams : Establish and nurture cross-functional delivery teams that are empowered, capable, and aligned to client needs.
• Client relationship and escalation : Oversee Asset Class relationships for clients that are not Global, Growth or Strategic. Serve as a senior escalation point for critical delivery issues, ensuring timely resolution and strong client confidence.
• Embed change and continuous improvement : Drive adoption of change and champion a culture of feedback and refinement to ensure services remain responsive, efficient, and client-focused.

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