MANAGER IN TRAINING

Store Manager

The Store Manager is responsible for the day-to-day store operations. This includes hiring, training, and scheduling team members. As the leader of the team, the store manager is responsible for giving direction, setting goals, and providing feedback. The store manager is responsible for ensuring that the store is running smoothly. This includes proper staffing levels, inventory management, controllables including labor and cash / inventory shortages, and timely reporting of all maintenance issues. A True North Store Manager is a leader, effective communicator, problem solver, and guest service focused.

Principle Responsibilities :

• Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest and ensuring all staff to do the same.
• Fosters an environment of respect, teamwork, and guest service.
• Actively recruit team members including Cashiers, Shift Managers, and Assistant Store Managers, using the tools and training provided by True North.
• Train and continue to develop team members. Direct and monitor training activities of store personnel.
• Ensure compliance with all policies and procedures through consistent communication with team members including daily information and monthly store meetings.
• Evaluate and address employee performance issues.
• Resolve guest complaints in a timely and professional manner.
• Ensure that all merchandise is in stock, properly displayed per plan-o-gram, and correctly priced at all times.
• Review DVR system to monitor store activity and ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of guests and team members and notify the appropriate individuals.
• Ensure that all store reports and paperwork are completed in a timely fashion.
• Provide support and coverage to the store as needed, occasionally beyond regularly scheduled work times.

Essential Skills and Requirements :

Minimum Qualifications :