Technical Project Consultant-Customer Success and Implementation

Title : Technical Project Consultant Industry : Banking Location : Minneapolis, MN Duration : 6+ months Rate Range : $48-$51 / hr Work Requirements : US Citizen, GC Holders or Authorized to Work in the U.S. Technical Consultants engage with customers and internal teams to drive our integration strategy and execute on customer integration and technical work needs. This is a customer facing role that requires interfacing directly with customers and prospects to both understand their technical account requirements and deliver identified solutions. Role Overview : Be a strategic partner to the post-sales Customer Success and Implementation team, learn customer pain points with their existing processes and scope requirements for potential integrations Research product and technical capabilities and limitations of applications that we may want to integrate Document integrations and technical processes for onboarding customers onto the TravelBank and Commercial Rewards platform Work closely with our feature teams to validate new integrations Day to Day Join customer calls coordinate by either a CSM or Implementation Specialist to discover what technical needs a customer has Manage a task list of implementation tickets for delivery of various integrations, file setup, or other technical work requested by CSMs or Implementation Specialists on behalf of the customer Proactively follow up directly with customers when additional information is needed to complete a task Document the process for all technical work that is completed in order to create a process that is scalable Create and update productized and custom integrations with customer ISVs Determine an appropriate integration strategy based on patterns in customer needs; this could include identifying API integrations we should productize next, working with Product to create internal tools for building files, uploading data, or other tasks that currently are done manually Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of the data they needs (HRIS, Card Feeds, ERP integrations, flat files, etc.); provide maintenance on these integrations where necessary Log what types of integrations and technical work has been completed for each customer in our CRM Implementation Tasks : 1. Credit Card Feed : 2. ERP Custom Files : 3. HRIS Integrations : 4. SFTP Integrations : 5. Support Direct ERP Integrations (QBO, NetSuite, etc.) Our benefits package includes : Comprehensive medical benefits Competitive pay 401(k) retirement plan ...and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy : https : / / www.inspyrsolutions.com / policies / . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.