Service Desk Technician

At-a-Glance :

Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Service Desk Technician.

Position Type :

Contract

On-Site

Required :

• 2-year degree or equivalent experience preferred.
• A+ certification or equivalent work experience in Depot / Workstation support.
• Experience with SCCM OSD, Imaging, or similar desktop imaging technology.
• Active Directory experience.
• Problem-solving and troubleshooting abilities.
• Excellent communication, documentation, and written skills.
• Experience with XenMobile or other mobile management software is a plus.
• Proficiency in Office 365 suite.

Responsibilities :

• Report on assets, including inventory, shipping, returns, orders, and repairs.
• Handle work orders and tickets, including maintaining queues and communication.
• Conduct cycle counts of depot inventory.
• Pack and ship devices and kits to end users, involving lifting and moving equipment.
• Troubleshoot software and hardware issues.
• Repair and maintain desktops, laptops, and other hardware, including reimaging and component replacements.
• Manage and track devices sent to third parties for repair.
• Order parts as needed, both under warranty and out of warranty.
• Ensure compliance with standards, policies, and configuration guidelines.
• Maintain and update documentation repository.
• Set up and support PCs and Apple Macs.
• Set up and update iPads and tablets, including OS updates and device wiping.
• Manage cellular activations of mobility assets.

Get in Touch :

If you think you'd be a good match, submit your resume and reach out to Abhinav at 201-478-6828 to learn more.

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