Field Operations Coordinator •

Field Operations Coordinator

The City of Richmond Department of Public Utilities Water Utility - Field Operations Division is seeking qualified candidates to fill two (2) Field Operations Coordinator positions. The selected candidates will be responsible for dispatching service orders and receiving phone calls for internal and external customers. The selected candidates will be assigned to work either the 12 : 00am to 8 : 00 am or the 4 : 00 pm to 12 : 00 am shift.

This position serves as Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather.

The selected individuals may be required to work nights, weekends, holidays or on-call, as needed.

Duties Include But Are Not Limited To

• Answering calls for service, both emergency and non-emergency;
• Generate service orders;
• Dispatching service orders to appropriate crews;
• Monitoring service order workloads and completion;
• Closing service orders;
• Creating daily reports (e.g. workload reports, gas leaks reported vs. repaired, and gas demand report);
• Submitting reports to management;
• Preparing staffing sheets and managing daily staffing of technicians / field crews;
• Maintaining record of employee call-outs and vacations to ensure proper staffing.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE :

LICENSING, CERTIFICATIONS, and / or OTHER SPECIAL REQUIREMENTS :

PREFERRED TRAINING AND EXPERIENCE :

KNOWLEDGE, SKILLS, AND ABILITIES : TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES : These are a representative sample; position assignments may vary.

Knowledge (some combination of the following) :

Skills (some combination of the following) :

Abilities (some combination of the following) :

Americans With Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS : Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT : Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and / or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.