Registration RepresentativeOrlando, FL

Registration Representative

When you join our team of over 40 Outpatient Clinics across Florida, you will be part of a winning team of experts dedicated to whole-person care to help our patients heal, strengthen and renew. We serve patients Orange, Seminole, Osceola, Polk, Volusia, Flagler and Lake Counties with a dedicated team of therapists, clinicians and staff willing to carry on AdventHealth's mission in the communities we serve.

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute : The Registration Representative, under general supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient's visit and as directed by Sports Med and Rehab Leadership. Meets or exceeds accuracy and upfront collection standard goals monthly. Explains clearly and thoroughly the financial assessments, authorizations / pre-certifications, and / or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the Hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

The value you'll bring to the team :

• Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patients visit and as directed by Sports Med and Rehab Leadership. Responsible for clearly explaining authorizations / pre-certifications, and / or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the Hospital.
• Meets or exceeds accuracy standard goal determined by Sports Med and Rehab Leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and / or obtain missing documentation.
• Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect the financial standing of the Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership.
• May be required to support retail business and customers. May also handle direct payment from customers.

Qualifications

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.