Warranty Specialist

Chucks Auto Parts Solutions is looking for a detail-driven organized and customer-focused Warranty Specialist to manage warranty claims for both used and remanufactured automotive parts. This role is critical in ensuring timely resolutions accurate payouts and proper recovery of credits and reimbursements owed back to Chucks. If you thrive in a fast-paced environment enjoy problem-solving and can professionally navigate challenging customer or vendor situations we want to meet you.

What Youll Do

Used Parts Warranty Responsibilities

• Manage the full warranty process in coordination with the Warranty Tech.
• Review and process claims opened by the Sales team.
• Ensure Warranty Tech contacts customers promptly and collects required videosphotos or documents.
• Follow up with customers when additional information is needed.
• Review labor hours rates and Mitchell documentation to confirm claim validity.
• Approve claims as payable once all requirements are met.
• Ensure defective parts are picked up inspected and fully processed before issuing payment.
• Apply credits to national account invoices when applicable.
• Process warranty payments through QuickBooks and document all work in Pinnacle.
• Ensure Chucks receives all credits reimbursements and checks owed from warranty-related situations.
• Close claims once fully resolved.
• Collaborate with Sales Manager for escalations judgment calls or nonresponsive customers.

Remanufactured Parts Warranty Responsibilities

Update tracking spreadsheets and communicate with Accounts Payable as needed

Requirements

What Youll Bring

Automotive recycling or parts industry experience (a plus)

Why Join Chucks Auto Parts Solutions

Salary Description

RATE IS $21 TO $30

Required Experience :

IC

Key Skills

Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 21 - 31