Customer Service Support SpecialistExtension, Inc • West Bend, WI, United States

Customer Service Support Specialist

Extension, Inc • West Bend, WI, United States

15 hours ago

Job type

Permanent

Job description

Extension is seeking a Customer Service Advisor for a DIRECT HIRE opportunity with one of our clients located in West Bend, WI.

About Our Client

Leader in the industry!
Excellent benefit offerings!
Collaborative environment

Key Objectives / Role Responsibilities

Support and advise the dealer and key accounts on troubleshooting of the machines.

Structure solutions to be consistent with company objectives, policies, and procedures.

Research and provide solutions resulting in technical advice to internal and external customers using all available tools.

Use of connected machine data to troubleshoot and proactively inform customers.

Become familiar with all company products, their functions, and specifications, and become a specialist on specific products assigned.

Assist in the process of warranty claims for assigned products.

Assist and suggest modification on Service documents.

Coordinate customer and dealer communication to provide the best possible service solution for current and future customer satisfaction.

Recommend improvements for products and services to increase customer satisfaction.

Desired Skills & Qualifications

2+ years of customer service experience

1-2 years of technical expertise and experience with products and technology

Salary Information

Up to $65,000

We’re looking forward to connecting with you and are excited to help you make your next career move!

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Customer Support Specialist • West Bend, WI, United States

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