mthree, Production Support Analyst - Application via WayUp

mthree, Production Support Analyst - Application via WayUp

Join to apply for the mthree, Production Support Analyst - Application via WayUp role at WayUp

mthree, Production Support Analyst - Application via WayUp

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Join to apply for the mthree, Production Support Analyst - Application via WayUp role at WayUp

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This role is with mthree. WayUp is partnering with mthree to hire top talent.

Responsibilities :

• Provide front-line support for trading systems across equities, algo, futures, and options,ensuring consistent service delivery to internal and external clients
• Proactively monitor system alerts and manage incidents across the entire stack : hardware,software, application, and network
• Handle trade flow, order routing, pricing, and market data-related issues across equity and derivative trading platform.
• Coordinate with front-office, middle-office, and infrastructure teams during incident calls and critical outages
• Collaborate closely with application development teams to investigate and resolve recurring issues, and provide input into platform design and improvements
• Contribute to continuous improvement initiatives including automation, resiliency, observability, and knowledge base development
• Operate within a follow-the-sun global support model with teams in Asia, EMEA, and North America
• Participate in weekend and off-hours on-call rotations and act as a point of escalation for major incidents
• Ensure global consistency in processes, documentation, and tooling
• Bachelor's Degree in Computer Science (preferred) or related technical field
• Working knowledge of UNIX / Linux, scripting languages (e.g., Shell, Python, Perl, or JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres)
• Ability to troubleshoot production issues across a multi-tiered environment
• Some understanding of trading flows in equities and derivatives, ideally with exposure to low-latency and algorithmic execution environments
• Excellent communication skills and the ability to remain calm under pressure
• Experience with ticketing and monitoring tools (e.g., ServiceNow, Geneos, Splunk, Grafana) is a plus
• Knowledge of market structure, FIX protocol, or exchange connectivity is a plus

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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