Scheduling Manager and Care Manager

Care Team Coordinator

The Care Team Coordinator plays a vital role in supporting the Care Management Department by enhancing communication, organization, and responsiveness between management, caregivers, and clients. This position helps ensure timely and effective follow-through on client and caregiver needs. The ideal candidate is detail-oriented, professional, and skilled in both customer service and communication. As the first point of contact for many inquiries, the Care Team Coordinator ensures that all issues are appropriately documented, prioritized, and routed for resolution.

Key Responsibilities

• Serve as a primary support contact for caregivers and clients, addressing general questions, concerns, and service-related inquiries.
• Take detailed notes during customer service interactions and escalate issues to the appropriate Manager (Scheduling or Care) as needed.
• Triage and prioritize communications to ensure urgent matters receive prompt attention while efficiently managing routine issues.
• Assist with scheduling system tasks, including reviewing open shifts, resolving minor scheduling conflicts, and supporting emergency scheduling needs under the direction of the Scheduling Manager.
• Maintain accurate documentation of communications, follow-ups, and outcomes in the designated system.
• Support management with special projects, reporting, and administrative tasks related to client care coordination.
• Foster a positive, professional experience for both clients and caregivers through clear, respectful, and timely communication.

Qualifications

Performance Expectations