IT Service Desk Analyst

A company is looking for an IT Service Desk Analyst to provide technical support and assistance to end-users.

Key Responsibilities :

Act as the primary point of contact for end-users seeking technical assistance via phone, email, or chat

Log and manage incidents and service requests in the ticketing system, ensuring timely resolution

Diagnose and resolve hardware and software issues, providing guidance for self-service problem resolution

Required Qualifications :

High school diploma or equivalent; a degree or relevant certification in IT is a plus

At least 1+ year of experience in an IT role or customer service

Basic knowledge of IT hardware, software, and operating systems

Ability to work in a fast-paced and dynamic environment

A customer-centric approach with a strong commitment to user satisfaction