Senior Director of Customer Support
VirtualVocationsSpringfield, Massachusetts, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Senior Director of Customer Support to lead and optimize their global support organization.
Key Responsibilities
Develop and execute a comprehensive support strategy aligned with company growth goals
Lead, mentor, and grow a distributed support team across various communication channels
Define SLAs, track KPIs, and streamline workflows to enhance operational efficiency
Required Qualifications
10+ years of experience leading customer support teams in B2B SaaS or tech companies
5+ years in a Director or Senior Director role
Expertise with CRM / helpdesk platforms and reporting dashboards
MBA or advanced degree preferred
Experience with budget ownership and forecasting
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Director Customer Support • Springfield, Massachusetts, United States
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