Manager, Airport Customer Operations

American Airlines Job Opportunity

Join our American Airlines family and travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security. The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.

Develops employees. Implements methods of maximizing revenue and controlling expenses. Oversees day to day customer service operations. Solicits ideas and / or feedback from employees and accepts accountability for follow-through. Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance. Monitors and measures on time performance. Identifies areas / individuals which require improvement; develops and implements methods to increase / improve performance. Develops and enhances the work relationship with vendors, ensuring all parties perform their responsibilities properly. Ensures all internal audit requirements are followed and accountable for compliance. Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed. Conducts grievance hearings and serves as a grievance hearing officer as required. Interprets the company's policies in a professional and positive manner to all customers. Assists Directors with Customer Service Manager interviews and selections. Aids / guides the development of Customer Service Managers and supervisory staff. Shift work-including nights, weekends and holidays.

Minimum Qualifications- Education & Prior Job Experience : High School Degree or GED equivalent, 3 years' airline supervisory experience, 3 years' airport operations experience. Preferred Qualifications- Education & Prior Job Experience : N / A. Skills, Licenses & Certifications : Possess a valid US Driver's License. Must be self-motivated and detail oriented, team player. Able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations. Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

Feel free to take advantage of all that American Airlines has to offer : Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs : We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.