Program Director - Care Management

Job Description

Job Description

Program Director - Care Management

Brooklyn, NY

150-180K

Lead one of downstate NY's largest and most impactful care management programs. We're a respected, mission-driven agency serving over 4,000 clients, and we need an experienced leader to drive our expansive Health Homes program.

This is a rare opportunity to oversee a massive operation and a large multidisciplinary team, ensuring high-quality, coordinated, and compliant care for vulnerable adults and children with complex needs.

Key Responsibilities

Direct daily operations for Health Homes Care Management, overseeing service delivery for more than 4,000 clients across adult and children's programs.

Supervise, develop, and support a sizable team of care management supervisors, care managers, and administrative staff.

Monitor program metrics, caseloads, and documentation to ensure compliance and drive quality outcomes.

Refine and optimize workflows, processes, and use of technology to scale services efficiently while maintaining high standards of care.

Serve as the primary liaison with health plans, referral sources, oversight agencies, and community partners.

Quickly address challenges—from regulatory shifts to staff or client crises—to ensure program stability and growth.

Use data and reporting to guide program improvements and strategic decision-making.

Foster a supportive, mission-driven culture that values collaboration, accountability, and ongoing staff development.

Qualifications

Significant leadership experience within Health Homes, care management, or Medicaid-managed programs, with expertise in both adult and children's services strongly preferred.

In-depth knowledge of New York State Health Homes regulations, documentation requirements, and best practices in care coordination.

Proven ability to manage large teams and complex programs, with a track record of achieving compliance, quality, and measurable outcomes.

Strong analytical skills and comfort with data-driven program management and improvement.

Dedication to serving high-need populations and the ability to lead with empathy, integrity, and resilience.

Why Join?

This is your chance to lead a high-impact program within a respected agency. If you're energized by leading large teams, navigating complexity, and making a real difference, you'll find the platform and support here to do your best work.

Email resume to : Baila@maiplacement.com