Transition Specialist Representative - North Los Angeles

Description

The Transition Specialist Representative leads the Paycom implementation by partnering with Outside Sales Reps, Client Relations Representatives (CRR), Paycom Specialists (PSD), and New Client Setup (NCS) Specialists to ensure a successful implementation by guiding our clients to 100% usage and adoption of the Paycom solution. They lead communications with internal and external stakeholders and project personnel, ensuring timely and accurate completion of the project.

This position has a salary of $100,000 per annum. Paycom provides employee only health insurance for $1 per-pay-period, as well as family coverage, in addition to vision, dental, life, AD&D and disability insurance coverage availability. Employees are able to enroll in Paycom's 401(k) plan with company match, a flexible spending account, employee stock purchase plan and is eligible to receive bonuses. Employees will also receive fifteen paid vacation days and ten days of sick leave accrued throughout the year, and six company paid holidays.

RESPONSIBILITIES

Workload & Project Management :

• Defines a detailed implementation plan for all customers which includes the goal of 100% employee usage
• Successfully implements newly released products with all clients.
• Holds clients accountable to deadlines and drives projects to a successful and timely completion while achieving position metrics and customer satisfaction.
• Achieving results by organizing time effectively and utilizing self-management habits that lead to increased productivity.
• Managing and allocating resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s).
• Processes standard to complex payrolls under limited supervision & coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlines
• Holds internal and external partners accountable to project objectives and timelines
• Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met
• Works with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practices
• Coordinates with client(s) to collect setup documentation of all applicable HCM products
• Ensures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD / CRR)
• Consistently meets internal deadlines for reports, trainings, etc.
• Leads the internal implementation team in the creation and execution of employee usage strategies

Risk Management

Training & Mentoring :

Change Management

Communication :

Travel :

Qualifications

MINIMUM BASIC QUALIFICATIONS

Education / Certification :

Experience :

PREFERRED QUALIFICATIONS

Education / Certification :

Skills / Abilities :

Competencies :

Strategy, Change Management, Continuous Improvement, Risk Management, Influence, Training & Mentoring, Business Acumen, Communication, Problem Solving, Workload & Project Management, Technology Competence

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information : paycom.com / careers / eeoc