Patient Access Coordinator

Patient Access Coordinator

Baptist Health Medical Group Physicians - Richmond Meridian Way area Full time / First shift

Principle Duties and Responsibilities :

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.

Minimum Education, Training and Experience Required :

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

EEO Statement : Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.