Call Specialist

A company is looking for a part-time Call Specialist to support the Contact Center / 211 Maine.

Key Responsibilities

Provide quality customer service and empathetic care to individuals seeking health and human services

Document interactions thoroughly and accurately to meet program standards

Utilize multiple platforms effectively during training and in daily tasks

Required Qualifications and Education

High School Diploma or equivalent required; Associate's Degree preferred

Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years

Proficiency in Microsoft Office and strong knowledge of computers and software programs

Previous experience in a call center or providing Information & Referral preferred

Must successfully pass a criminal background check and other required screenings