Strategic Customer Success Manager

A company is looking for a Strategic Customer Success Manager to drive revenue growth and ensure customer satisfaction.

Key Responsibilities

Drive growth and retention by identifying opportunities within existing customer accounts

Serve as the primary point of contact for customers and manage the renewal and expansion cycle

Develop and maintain product and market expertise to provide strategic insights to clients

Required Qualifications

5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology solutions

Proven track record of managing accounts and driving revenue growth through renewals and upsells

Strong sales acumen and ability to build relationships with HR and L&D decision-makers

Analytical skills to leverage data for client conversations and uncover opportunities

Proactive and collaborative mindset, adaptable to a fast-paced environment