Associate Account Manager (Chemicals market)

Associate Account Manager

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries. Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally. We are a people business we transform lives through the world of work. We care about wellbeing, community engagement and our planet we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

The Associate Account Manager will take responsibility for the health, growth and sustainability of all accounts they are assigned across Airswift's portfolio of Chemicals customers. This includes satisfaction of the client, debt stance of the client, discovery within current and future opportunities across the client. The Account Manager will implement all client policies, processes and delivery programs by partnering with colleagues for the execution of said initiatives. The Account Manager will work closely with the Delivery function, Service, Quality Control and Finance office functions to fully support all customer needs. Principle Accountabilities :

• Responsible for the management and sales of specifically assigned clients.
• Maintains Airswift's current / new client and contractor base to leverage existing service lines and continue to penetrate all service lines to develop net new GP growth.
• Responsible for developing trusted advisor relationships with key line managers, contractors, stakeholders and executive sponsors.
• Debt resolution and coordinating with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts.
• Develop and maintain a hotlist of candidates, relative to your accounts and discipline, and proactively sell them to market daily.
• Will develop a vertical expertise and will be expected to become the SME in that space.
• Responsible for the interaction, training and development of the Delivery Centre to cover all client delivery needs across the Account Managers specified clients.
• Works effectively with the client to bring new requisitions, plan sourcing delivery, and facilitate job interviews and placements.
• Responsible for obtaining client work orders and new authorisations.
• Monitor overall delivery ensuring all SLA's are met, T&C's are executed properly and take responsibility to ensure delivery to our services according to clients' needs.
• Forecasting client's upcoming strategies and objectives to ensure sales and delivery model remain aligned.
• Meet sales targets (KPIs) which are agreed with the Regional Sales Director. Monitor and review monthly sales performance against forecast.
• Developing and ensuring compliance with standardised workflows to effectively manage project delivery within the contracted scope, timeline, and cost to ensure a first-class customer experience / product.
• Communicating internally to ensure accuracy, pricing models are adhered to and monitor consistency overall.
• Proactively leads a joint company strategic account planning session.
• Proactively assess, clarify and validates customers' needs on an ongoing basis.
• Adheres to the local regulatory requirements and delivers to customer policy and regulatory requirements.
• Responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding. This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries.
• Will be the primary point of contact for all Clients and non-clients and will have the ability to drive retention and increase opportunities for referrals.
• Full adoption and maintenance of the Candidate Management System.

Skills, Knowledge, and Experience :

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