Pharmaceutical Customer Service Specialist (Bedford)

Were looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team! If you have 1-3 years of customer service experience and a passion for helping others, this is the perfect opportunity for you. In this hybrid role, youll enjoy the flexibility of working from home two days a week, while collaborating in the office three days a week. With a Monday to Friday schedule from 9 : 00 AM to 6 : 00 PM EST, youll have the chance to engage with customers and make a real impact. We're seeking a problem-solver with excellent communication skills who thrives in a fast-paced environment and is committed to delivering outstanding service. Join us and be part of a team that values growth, collaboration, and excellence in customer support!

Key Responsibilities / Essential Functions

Customer Account Management

• Serve as the primary point of contact for customer account management, handling order placement, inquiries, and complaints via phone and email.
• Set up new customer accounts and maintain accurate records to facilitate smooth transactions.
• Address a wide variety of customer inquiries, ranging from routine questions to complex special requests.
• Support accounts receivable activities and ensure documentation accuracy for all transactions.

Order Processing and Fulfillment

Issue Resolution and Escalation

Compliance and Quality Assurance

Collaboration and Teamwork

Technology and Systems Management

Basic Qualifications

Other Requirements