Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what's possible. As part of the Tapestry family, we are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store's overall success and efficiency, focusing on brand commitment when servicing customers. This role leaves a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential.

Responsibilities

Sample of tasks required of role :

CASH WRAP

• Greeting the customer with a smile and making eye contact; offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers' needs
• Conduct email / name capture where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create a lasting impression by genuinely thanking the customer and providing a reason to return
• Represent the Coach brand appropriately

STOCKROOM / WAREHOUSE

SALES FLOOR

Competencies

Additional Requirements

Experience : 1–3 years of previous retail experience (cashier / stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.

Education : High school diploma or equivalent; college degree preferred.

Technical : Knowledge of cash register systems, basic computer skills (including iPad / laptop, Mobile POS and Internet), walkie talkie use, and ability to read price / product release sheets.

Physical : Ability to work at a fast pace; communicate effectively; navigate the sales floor, stock room, and shelves; climb, bend, and kneel as required; frequently lift and carry up to 25 pounds and up to 50 pounds for shipment / transfer processing.

Schedule : Ability to meet Coach Scheduling & Availability expectations, including flexible schedules, nights, weekends, and holidays with high retail traffic and sale days.

Note : This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and related to the position requirements, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or other protected status under applicable law.

Our Competencies for All Employees

Provides direct, actionable feedback and addresses issues promptly

Generates new ideas and adds value in brainstorming

Meets customer expectations and builds trust

Adapts to change and uncertainty

Exceeds goals and pushes for results

Builds rapport and handles high-tension situations

Learns quickly and embraces new tasks

Our Competencies for All People Managers

Anticipates trends and crafts strategies

Provides development opportunities and plans

Fosters collaboration and belonging

EEO Statement

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and are made without regard to protected characteristics under applicable law.

ADA

Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.

Other Information

Visit Coach at www.coach.com.

Base Pay Range

$15.00 to $16.50 per hour.

Benefits

Description of benefits includes health (medical, dental, vision), life and disability insurance, 401(k) and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation.

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