Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. As part of the Tapestry family, we are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive.

Sales Support Associate – Job Description

The Sales Support Associate role is an integral part of the store's overall success and efficiency, dedicating direct attention to our brand commitment when servicing customers. Leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential to this role.

Responsibilities

• CASH WRAP : Greet customers with a smile and eye contact; introduce yourself by name; interact genuinely; read cues to determine needs; conduct email / name capture where permitted by law; maintain accuracy at the POS; keep the cash wrap organized and clean; suggest multiple add-ons and gift cards; manage cash and POS media in compliance with Coach policy; create a lasting impression by thanking customers and providing a reason to return; represent the Coach brand appropriately.
• STOCKROOM / WAREHOUSE : Receive shipments and transfers; notify store management when new product arrives; scan cartons / transfers and verify information; report discrepancies; process shipments according to Coach standards and timeframes; organize and clean the stock room daily (including offsite / remote warehouses as applicable); shift / organize product to respond to sell-through; manage stock levels in back-of-house and on the sales floor; prepare and conduct regular cycle counts; participate in store physical inventories as scheduled; maintain company loss prevention standards.
• SALES FLOOR : Regularly assess replenishment needs; replenish the sales floor; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate price points, features / benefits, color and stock availability to customers; respond to customer requests confidently and partner with sales team or store management when needed; maintain housekeeping standards.

Competencies

Exceeds goals; top performer; bottom-line oriented; pushes self and others for results.

Dedicated to meeting customer expectations; builds effective relationships and trust.

Develops new ideas; makes connections among concepts; valued in brainstorming.

Relates well to all kinds of people; builds rapport; uses diplomacy; diffuses tension.

Quick to learn; adaptable; analyzes successes and failures to improve; willing to try new solutions.

Finishes tasks with energy and determination; persists through setbacks.

Handles change well; acts without complete information; comfortable with risk and uncertainty.

Experience & Education

1–3 years of retail experience (cashier / stock / sales), preferably in a luxury retail environment; knowledge of fashion trends and marketplace competition.

High school diploma or equivalent; college degree preferred.

Knowledge of cash register systems; basic computer skills including iPad / laptop; mobile POS and internet usage; walkie-talkie; ability to read price and product release sheets.

Ability to work at a fast pace; effective communication with customers and team; mobility on the sales floor, stock room, and during stocking / receiving; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments.

Flexible availability including nights, weekends, and holidays on high-traffic days (e.g., post-Thanksgiving, Christmas Eve, etc.).

Additional Information

Note : This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Visit Coach at www.coach.com.

Our Competencies for All Employees

Provides direct, actionable feedback and addresses problems promptly.

Generates new ideas; connects unrelated concepts.

Keeps customers at the center; builds trust and relationships.

Handles change and uncertainty; acts without complete information.

Consistently delivers top performance.

Builds rapport across all levels and roles.

Adapts quickly and seeks improvement.

Our Competencies for All People Managers

Anticipates trends; develops credible strategies.

Provides development opportunities and supports growth.

Fosters collaboration and belonging within teams.

Americans with Disabilities Act (ADA) : Tapestry will provide reasonable accommodations for applicants and employees. For accommodation requests during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.

Visit Coach at www.coach.com.

Base Pay Range

$15.00 to $17.00 hourly.

General Description of Benefits : Health, dental, vision, life and disability insurance; 401(k); paid time off. Benefits details are available with U.S. Store Compensation & Benefits information.

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