Director of Operations
- Full-time
Job Description
Job Description
About Inspira Education
Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.
As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.
As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).
The Role
This is not your typical ops role.
We're looking for someone to take full ownership of the operational engine behind a fast-growing, mission-driven education business. You'll oversee and improve the systems that sit at the heart of our company, including student-counselor matching, global counselor recruitment, customer support escalations, CRM workflows, and the launch of new products and services.
This role is about more than maintaining operations. It's about scaling them. You'll design and lead complex, cross-functional initiatives that directly impact our students' outcomes and our counselors' success. You'll be the go-to person for making sure every operational piece fits together, from backend automation to human interactions.
You'll work directly with the founders and collaborate closely with leaders across sales, marketing, product, and technology. Your work will touch every part of the customer journey, and you'll play a critical role in helping us scale our infrastructure and deliver a best-in-class experience at every step.
This is a hybrid role that requires you to be in person in our NYC office 4 days a week.
What You'll Do
Customer Operations & Matching
- Own and optimize the student-counselor matching process to ensure high-quality outcomes and fast turnaround times
- Build logic-based workflows using HubSpot and automation tools
- Analyze matching performance and improve allocation processes
- Manage and develop a team of student success managers
Build & Run the Counselor Supply Engine
Customer Success & Escalations
Operational Systems & Infrastructure
Launch New Products & Features
Who You Are
What We Look For
Why you'll love Inspira
Interested in learning more about Inspira Education, please visit Inspira Education Group.
Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.
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