Operations Director

Posted Friday, October 17, 2025 at 4 : 00 AM

I s this you?

• You lead teams by example to drive engagement and outcomes
• You provide operations and repair / logistics expertise to consistently drive results to meet and exceed established targets
• You are intrigued and excited to impact the greater New York City area through active and affordable bike sharing and micromobility solutions

If your answer is yes, we have an excellent career opportunity for you!

About the Role

Motivate seeks an experienced Director of Operations to provide planning, leadership, and oversight to ensure operational success and drive process improvements for all aspects of inspection, maintenance, and repair of the bike share fleet in the greater New York City area. You will drive operations and provide leadership for the management of depot and field-based teams to ensure the success of the department to meet KPIs and established metrics.

Facilitate external relations, building trust and a positive and productive relationship with our customer, through partnership and regular communications

Hire, train, develop, engage, and provide overall leadership for managers overseeing teams of mechanics, both warehouse and field-based, through the full employee cycle

Provide oversight for large-scale training evolutions to enforce standardization of repairs

Oversee the collection, analysis, and utilization of data to drive business decisions and monitor / report on fleet performance and cost-efficiency

Plan and oversee the execution of operations, quality control measures, and overall inventory control, optimizing the repair process, shop throughput, and mechanics’ skill levels and capacities

Plan, prepare, and oversee the execution of system-wide undertakings and process improvements to further increase efficiency and effectiveness in obtaining KPIs, established metrics, and team management strategies

About You

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work , the play , the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providingemployment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Interested? Apply Now!

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate’s mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age,genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status,pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the AmericanswithDisabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

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