Office Support Person IV / V - JPO

SUMMARY

The Office Support IV / V is typically the first interaction many people have with our department. This individual must maintain a professional demeanor and a willingness to treat all people with dignity and respect. The OSP V has direct contact with juveniles, stakeholders and the general public. This role is responsible for preparing Court orders for Judicial review.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct in-person contact with juveniles, families, and related agencies in order to carry out the essential functions of the department.
• Frequently serves as first contact with the public; must conduct themselves in a professional manner, treating all people with dignity and respect in order to represent the department in a positive manner.
• Foster an environment which promotes diversity, equity and inclusion.
• Assist the Officers in triaging the daily activities of the department including unexpected and unforeseen issues as they arise; keep the appropriate staff informed of all juveniles and visitors requiring officer interaction.
• Assist with monitoring of the waiting room and security cameras for potentially dangerous behaviors and / or suspicious activities.
• May be required to work in various office locations including the Courthouse Sub-Office, Willow Grove, and / or Lansdale.
• Review all correspondence pertaining to the caseload; respond to inquiries of juveniles, family members, and partnering agencies; document all case specific information in accordance with departmental policy.
• Facilitate the dispensation of cases at various stages in the criminal justice process, including but not limited to cataloguing, transferring inter-county and out of state, certifications to various agencies, closure at expiration and removal of records upon receipt of Court ordered expungement in accordance with office policy.
• Record juvenile's personal data, contact with juvenile, treatment information, relevant Court documentation, and any other information that furthers case management goals. Information gathered will be maintained and updated on a regular basis in the defendant's case record.
• Identify and conduct initial investigation of alleged referrals and violations and facilitate reassignment to a Probation Officer per office policy.
• Familiarity with departmental tools and assessments.
• Complete training and maintain compliance with Mandated Reporting Regulations through PA Child Protective Services Law.
• Obtain JNET certification; maintain recertification.
• Complete 16 hours of job-related training or further education on an annual basis.
• Maintain high level of confidentiality and integrity with processing all department and Court documents.
• Perform additional duties, tasks, and special projects as required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.