Refund / Credit Specialist

Job Summary :

The hiring manager, a CPA, will oversee cash handling, theft prevention, and asset protection in restaurants, reporting through the Accounting Department. They will review supplier credit / refund requests for damaged or expired food, track request statuses, and communicate with stores to improve acceptance rates. This role involves approximately 20-25 hours weekly on this project, with the possibility of extension or permanent placement.

Job Duties :

• Work in-office Monday to Thursday, with potential remote work on Friday.
• Pull daily reports from Food Logic on specific credit request statuses.
• Maintain and update a running list of incidents, removing duplicates.
• Review each incident ID in Food Logic to determine follow-up actions such as contacting restaurants, updating invoice or PO data, correcting supplier or reason codes, or pushing back with the DC / Supplier.
• Communicate via email with relevant parties for additional information.
• Retrieve invoice or PO data from ERS or Oracle systems.
• Update supplier information and reason codes within Food Logic.
• Document actions taken in the running list.

Key Requirements :

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