Assistant General Manager

Assistant General Manager

As an Assistant General Manager (AGM), you're a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and profitability to leading the hiring, training, and growth of Customer Service Associates, you'll be at the heart of the store's success.

What You'll Do :

Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.

Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa's safety, quality, and operational standards.

Support hiring, onboarding, coaching, recognizing, and motivating the team to consistently perform their best every day.

Coordinate schedules and daily tasks to keep operations running efficiently.

Monitor store performancereview reports, manage shrink, and identify opportunities for improvement.

Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Benefits :

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave and access to additional benefit and wellness programs.

Qualifications :

High School Diploma or GED equivalent

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Proven leadership experience, ideally in food service or retail environment is a plus

Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control

Ability to implement change and drive results through effective execution

Excellent communication, relationship building and interpersonal skills

The hourly range for this position is $24.50 - $33.00 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.