Front Desk Supervisor (Overnight) - Conrad Fort Lauderdale Beach

Front Desk Supervisor (Overnight) - Conrad Fort Lauderdale Beach

Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the team. This luxurious oceanfront retreat offers a world of style, service, and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th-floor fitness center, a tranquil boutique spa, over 10,000 square feet of meeting space, and 5 food and beverage outlets. This includes a restaurant, pool side grill, cocktail lounge, marketplace, and in-room dining. Want to learn more? Hilton website, Instagram, Facebook.

Classification : Full-time

Shift : Various must be available to weekdays, weekends, and holidays. This position is overnight.

What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :