Help Desk Technician

We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others.

As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues are resolved promptly and effectively.

Key Responsibilities :

• Provide first-level technical support to end users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripheral devices.
• Assist with the setup and support of mobile devices and applications.
• Document and track all support requests and resolutions using our ticketing system.
• Escalate complex issues to higher-level support staff as needed.
• Conduct user training and provide guidance on best practices for IT systems and tools.
• Assist in the development and implementation of IT policies and procedures.
• Participate in on-call rotation and respond to after-hours support requests as needed.

Qualifications :

• Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a Help Desk Technician or in a similar technical support role.
• Strong knowledge of Windows and MacOS operating systems.
• Familiarity with remote desktop applications and help desk software.
• Basic understanding of networking principles and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus.

Benefits :

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off and holiday leave.
• Professional development and training opportunities.
• A supportive and inclusive work environment.

How to Apply : Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to dalvarez@maferesources.

com . Please include "Help Desk Technician Application - Your Name " in the subject line.