Contract Helpdesk / IT Systems Engineer

Join to apply for the Contract Helpdesk / IT Systems Engineer role at Simplex.

2 days ago Be among the first 25 applicants

Join to apply for the Contract Helpdesk / IT Systems Engineer role at Simplex.

Direct message the job poster from Simplex.

This is a 3 month contract on-site role based in Austin, TX, with offices in Central Austin.

We're looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you'll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We're a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential.

What You'll Do

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.
• Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.
• Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We're Looking For

Bonus Points For

ZR

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Simplex. by 2x

Sign in to set job alerts for "Information Technology System Engineer" roles.

Software Engineer III, Embedded Systems / Firmware, Platforms Infrastructure Engineering

Austin, TX $141,000.00-$202,000.00 2 weeks ago

Austin, TX $89,700.00-$112,100.00 2 weeks ago

Austin, TX $106,500.00-$138,000.00 5 days ago

Austin, TX $135,000.00-$155,000.00 1 week ago

Platform Hardware and Systems Engineering - Intern, Graduate

Austin, TX $63,000.00-$750,003.00 5 days ago

Austin, TX $55,000.00-$69,000.00 1 week ago

Austin, TX $123,274.67-$167,301.34 3 weeks ago

Austin, TX $63,400.00-$80,000.00 1 week ago

Sr. Real Time Location Systems Engineer, IT Manufacturing Solutions Engineering

Austin, TX $84,000.00-$119,650.00 3 weeks ago

Platform Hardware and Systems Engineering - Intern, Bachelor's

Austin, TX $40,000.00-$750,003.00 5 days ago

Network Engineer – Surveillance & Security Systems

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr