Customer Service Rep

Costa Mesa Utility company is looking to bring on a Temporary Customer Services Representative for 2-3 months, maybe longer to cover for a leave of absence. The position will provide customer assistance on

the phone, via email and in person, as pertains to initiating or assisting with service and payment and billing issues.

This is an in-person, full-time TEMP assignment for an estimated duration of 2-3 months.

Candidates will need to be available to work 8 : 00 am - 5 : 00 pm Monday through Thursday and 8 : 00 am -

4 : 00 pm on Friday.

Ideal Candidates will have :

Experience working in an office setting at a front desk counter

Experience taking customer payments

Excellent customer service ability

Ability to learn new work processes quickly

Ability to work on multiple tasks simultaneously

Example of Duties :

• Greets and directs visitors at the front counter; answers and routes general incoming

telephone calls; transfer calls to appropriate employee / department.

researches, resolves, and responds to customer billing, payment, or water service concerns

(e.g., bills, and other inquiries.) using a variety of advisory data; and

processes requests for all service orders accordingly.

prepares cash and check deposits for the bank; performs a variety of duties related to

electronic funds transfer (EFT / NACHA); collects and processes deposits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.