Parts Counter Associate (Sioux CIty, IA)

Parts Counter Associate

Billion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota! If this is a culture you are striving to be a part of, Billion Auto of Clinton is now hiring PARTS COUNTER ASSOCIATE!

Qualifications :

• Valid driver's license & acceptable driving record required
• Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY)
• Demonstrate a positive and helpful attitude while helping customers
• Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals
• Ability to work independently and as a team in a fast-paced environment

About Your Role :

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Replenishes assigned inventory daily. Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts. Sets up orders for daily shipment, delivery or pick-up. Participates with the parts manager in maintaining a lost sales tracking program. Other tasks as assigned.

Why Billion?

Take advantage of Billion's competitive and comprehensive benefit package! We offer health, dental, vision, disability, life, accident & cancer insurance for all full-time employees. Additional Benefits Include : 401K (with company match) HSA & FSA PTO Employee Assistance Program Paid Holidays Employee pricing on vehicle purchases and service Opportunities for advancement - we believe in promoting from within!